NEO GEO X Gamecards & Updating FAQ

What is updated or changed in the NEOGEO X new firmware v500 update?

User Interface:

GAME SAVING is now available to all games that support a game save function. (Note: Ninja Master’s does not support game saving)

The game selection menu has been adjusted to scroll through the games with a “one-click- one-move” interface.

The load bar has been improved to provide an exact indication of the actual data loaded from the internal memory of the Game Card.

Aspect Ratio preference will be saved in the internal storage of the NEOGEO X Handheld when changing the aspect ratio with the “L1” button.

The video output signal has been adjusted to automatically fill the screen of most TV’s.

Audio:

The sound quality of all games has been greatly improved.

Controls:

The responsiveness of the NEOGEO X Arcade Stick has been greatly improved.


FIRMWARE UPGRADE PROCESS

I read the instruction for the firmware Update and I am still not sure I understand?

No problem, we have a simple short video that will walk you through the update process in just a few minutes – you can view it HERE.
 
When attempting the Firmware Update, the process has been interrupted and appears to have stopped updating, what should I do?

If after 10 minutes the system has not Re-Booted, it means the upgrade process has not been completed successfully. If this happens, please disconnect the Rocket cable from both the NEOGEO X and power adapter, then restart the FULL System Firmware Update Process.

PLEASE REMEMBER TO DISCONNECT AND RE-CONNECT THE ROCKET CABLE TO BOTH THE POWER ADAPTOR AS WELL AS THE NEOGEO X HANDHELD SYSTEM, AS THE ROCKET CABLE NEEDS TO BE DISCONNECTED TO ALLOW IT TO RESET FOR EVERY SYSTEM FIRMWARE UPDATE.
How do I know if my NEOGEO X Handheld’s firmware has been successfully updated?

In the game selection menu, press on the “Menu” button to show the firmware version. The latest version is firmware 500. If you do not see the firmware version number, please repeat the Firmware Update process again.


CHARGING & ROCKET CABLE

I am experiencing difficulty in getting my NEOGEO X to charge. What shall I do?

1. Please ensure you are using the Power Supply Unit (PSU) that was included with the NEOGEO X Gold System.

2. Please insert the PSU into the Rocket Cable. For fast charging please ensure the Rocket Cable switch is set to the “C” position and the “X” position for Firmware Updates.

3. Please ensure the Rocket cable with the PSU connected, is firmly connected to the NEOGEO X.

4. Please ensure the power switch to the PSU is set to the “ON” position (EUR version only).
What happens if  I connect the Power Supply to the Rocket Cable while the Power Supply is switched on?

Your NEOGEO X will charge as normal. For fast charging please ensure the Rocket Cable switch is set to the “C” position.
What happens if I remove my Rocket Cable when the NEOGEO X power switch is in the ‘on’ position?

You can continue to play as normal. There is no change.
What happens if I move the power switch of the NEOGEO X to the “off” position while charging?

Your NEOGEO X will continue to charge with a dimmed screen as normal, but the NEOGEO X will switch off if you then remove the Rocket Cable from the USB port.
What happens if I change the position of the switch from “X” to “C” on the Rocket Cable while charging?

The NEOGEO X will continue to charge, but in “Fast Charge” mode.
What happens if I change the position of the switch from “C to X” on the Rocket Cable while charging?

The NEOGEO X will continue to charge, but in a slower charging rate. The “X” switch should be used for firmware upgrades to the NEOGEO X only.
What happens if I change the switch on the Rocket Cable when plugged in?

As above and there is no material change to the NEOGEO X.


GAME CARDS & SYSTEM SOFTWARE UPGRADES

Can I save my game on the NEOGEO X?

YES. All the games supplied with the NEOGEO X GOLD SYSTEM, that originally had a game save feature on the Classic NEOGEO (with the exception of Ninja Master’s) are now fully supported.
The Game Card is not registering on the NEOGEO X. What do I do?

Please ensure the yellow switch on the side of the Game Card is in the “up” position and try again. Please also ensure the Firmware Upgrade Process was successfully completed and installed. If that still does not fix the issue, please contact the respective customer service provider in your region:

USA usa@neogeox.com
EUR Europe@neogeox.com
Asia asia@neogeox.com
How do I alter the screen’s aspect ratio?

Pressing “L1” (shoulder button on the top left) while in any game will change the aspect ratio between 16:9 and 4:3 - this preference will be automatically saved onto the internal storage of the NEOGEO X.
What happens if the game card is removed from the side of the NEOGEO X when playing a game?

Removing the Game Card, while the NEOGEO X is in use, is not recommended. However, If the Game Card is removed from the unit during gameplay, after the game has completed loading, the game will continue to play as normal but without the game save feature (if supported).


DOCKED HANDHELD FAQ

When plugged into a TV, the image does not fill the screen, how do I fix that?

Once the new firmware upgrade has been applied, the system will automatically re-size to fill the screen.
How do I change the output connection (HDMI/AVOUT) on the NEOGEO X GOLD?

Simply press the L2 shoulder button and your preference will be saved to the internal memory after the installation of the latest firmware. This only works when both the HDMI and AV cables are connected at the same time, while in the NEOGEO X is docked in the NEOGEO X Station.


GENERAL FAQ

What is the audio resolution on the NEOGEO X?

With the latest firmware upgrade, the resolution of the audio has been increased to 44.1Khs. This has greatly increased the quality of sound and we would recommend that you update your NEOGEO X with the latest firmware.
After I finish the firmware upgrade, how should I use the Rocket Cable travel charger?

After you have successfully completed the firmware upgrade, the Rocket Cable gives you the flexibility of charging your NEOGEO X without attaching it to the docking station. Please refer to the manual or the video instructions HERE.

During normal use, the Rocket Cable will only act as a charger (when connected to the AC cable). You may remove the Rocket Cable at any time during normal use and the only effect will be to switch the Power Supply from the PSU to the Battery as the main source of power.
When attempting the Firmware Update, the process has been interrupted and appears to have stopped updating, what should I do?

If after 10 minutes the system has not Re-Booted, it means the upgrade process has not been completed successfully. If this happens, please disconnect the Rocket cable from both the NEOGEO X and power adapter, then restart the FULL System Firmware Update Process.
How do I find my NEOGEO X Handheld’s serial number?

In the game selection menu, press on the “Menu” button to show the system’s serial number. Keep the “Menu” button held down to keep the information on the screen if needed..